Thank you for choosing Savvenart. We are committed to providing a reliable, transparent, and efficient shipping experience for all customers.
Order Processing Time
All orders are processed within 0–2 business days after payment has been successfully confirmed.
Orders are not processed or shipped on Sundays or public holidays.
Once your order has been shipped, you will receive a shipping confirmation email along with tracking information.
Order Cut-Off Time
Orders placed before 5:00 PM (GMT+8) on business days are typically processed the same day.
Orders placed after the cut-off time, on weekends, or during public holidays will be processed on the next business day.
Customer Support Hours:
GMT+8
Monday – Saturday: 9:00 AM – 6:00 PM
EST (UTC-5)
Sunday – Friday: 8:00 PM – 5:00 AM (Next Day)
PST (UTC-8)
Sunday – Friday: 5:00 PM – 2:00 AM (Next Day)
Shipping Locations
We currently support shipping within the United States only.
At this time, orders outside the United States are not automatically supported through our website checkout system.
Customers from other countries or regions are encouraged to contact our customer support team before placing an order to confirm shipping availability, delivery estimates, and applicable shipping fees.
For international shipping assistance, please contact:
support@savvenart.com
Fulfillment Location
Orders may be processed and shipped from our fulfillment centers in the United States or Hong Kong, China, depending on product availability and destination.
This fulfillment structure allows us to maintain product quality control and provide reliable international shipping support for our customers.
Please note that processing time is separate from shipping transit time.
Our logistics team operates Monday through Saturday. Orders are not processed or shipped on Sundays or public holidays.
Business days refer to Monday through Saturday, excluding public holidays.
Shipping Methods & Estimated Delivery Time
Estimated delivery time includes both order processing time and shipping transit time.
United States Orders
Order Processing Time:
0–2 business days
Standard Shipping Transit Time:
3–5 business days
Estimated Total Delivery Time:
3–7 business days
Delivery estimates begin after the order has been successfully processed and shipped.
Actual delivery times may vary depending on carrier operations, destination location, weather conditions, customs clearance procedures, holiday periods, and seasonal shipping demand.
Shipping Fees
United States Orders
All U.S. orders qualify for free standard shipping. No minimum purchase is required.
Available shipping methods and estimated delivery times are displayed at checkout before payment is completed.
International Orders
International shipping is currently not automatically supported through our website checkout system.
Customers outside the United States are encouraged to contact our support team before placing an order for shipping assistance and availability confirmation.
Tracking Information
All orders include tracking information.
Once your order has been shipped, you will receive a tracking number via email.
Please allow up to 48 hours for tracking updates to become available after shipment confirmation.
Tracking updates may take additional time during peak shipping periods or customs processing.
Customs, Duties, and Taxes
International orders may be subject to customs duties, import taxes, VAT, or other destination country fees upon arrival.
These charges are not included in the product price or shipping cost and are the responsibility of the customer.
International shipments may also experience additional customs clearance delays depending on the destination country.
Shipping Delays
While we strive to ensure timely delivery, shipping delays may occasionally occur due to factors beyond our control, including customs inspections, weather conditions, carrier disruptions, holiday periods, or high shipping volumes.
Although Savvenart cannot guarantee delivery timelines affected by external circumstances, we will do our best to assist customers with shipping-related concerns whenever possible.
Incorrect or Incomplete Address
Customers are responsible for providing accurate and complete shipping information at checkout.
Savvenart is not responsible for orders shipped to incorrect or incomplete addresses provided by the customer.
If you notice an error in your shipping address, please contact us immediately before your order is dispatched.
Lost, Stolen, or Delivered Packages
If a package is marked as delivered by the shipping carrier but cannot be located, customers should first contact the shipping carrier directly.
Savvenart will also make reasonable efforts to assist customers in investigating shipping-related issues whenever possible.
Split Shipments
In some cases, orders may be shipped in multiple packages to ensure faster fulfillment and product availability.
If applicable, separate tracking information will be provided for each shipment.
Contact Us
If you have any questions regarding shipping, delivery, or order tracking, please contact our support team:
Email:
support@savvenart.com
Response Time:
Within 24–48 business hours
