Contact Us

We’re here to help

If you have questions about our products, your order, shipping, returns, refunds, or any other customer service matter, please contact the Savvenart support team. We aim to provide timely, clear, and helpful assistance.

Customer Support

Email: support@savvenart.com

Response Time: Within 24–48 business hours

Customer Service Hours:
Monday – Saturday
9:00 AM – 6:00 PM (GMT+8)

Business Information

Savvenart is owned and operated by:

HONGKONG GREENEARTH OPTO-ELECTRONIC CO., LIMITED

Registered Address:

FLAT/RM 323, SAN HING TSUEN
LAM TEI, TUEN MUN
NEW TERRITORIES
HONG KONG SAR

Order & Product Inquiries

To help us respond faster, please include the following information when contacting us:

  • Your order number

  • The email address used to place the order

  • A clear description of your question or issue

  • Photos or videos if your inquiry is related to a damaged, defective, or incorrect item

Shipping, Returns & Refunds

For shipping, delivery time, return eligibility, refund processing, and order-related policies, please refer to our Shipping Policy and Return & Refund Policy pages.

If your item arrives damaged, defective, or incorrect, please contact us as soon as possible so our customer support team can review your case and provide assistance.

Product Safety Notice

Contact lenses may be regulated as medical devices in certain jurisdictions. Customers should consult a qualified eye care professional before using contact lenses, especially if they have never worn contact lenses before or have existing eye conditions.

Always follow proper lens care, cleaning, storage, and replacement instructions to help maintain eye comfort and safety.

Official Website

www.savvenart.com

Thank you for choosing Savvenart. We appreciate your trust and will do our best to support your shopping experience.