Contact Us
We’re here to help
If you have questions about our products, your order, shipping, returns, refunds, or any other customer service matter, please contact the Savvenart support team. We aim to provide timely, clear, and helpful assistance.
Customer Support
Email: support@savvenart.com
Response Time: Within 24–48 business hours
Customer Service Hours:
Monday – Saturday
9:00 AM – 6:00 PM (GMT+8)
Business Information
Savvenart is owned and operated by:
HONGKONG GREENEARTH OPTO-ELECTRONIC CO., LIMITED
Registered Address:
FLAT/RM 323, SAN HING TSUEN
LAM TEI, TUEN MUN
NEW TERRITORIES
HONG KONG SAR
Order & Product Inquiries
To help us respond faster, please include the following information when contacting us:
-
Your order number
-
The email address used to place the order
-
A clear description of your question or issue
-
Photos or videos if your inquiry is related to a damaged, defective, or incorrect item
Shipping, Returns & Refunds
For shipping, delivery time, return eligibility, refund processing, and order-related policies, please refer to our Shipping Policy and Return & Refund Policy pages.
If your item arrives damaged, defective, or incorrect, please contact us as soon as possible so our customer support team can review your case and provide assistance.
Product Safety Notice
Contact lenses may be regulated as medical devices in certain jurisdictions. Customers should consult a qualified eye care professional before using contact lenses, especially if they have never worn contact lenses before or have existing eye conditions.
Always follow proper lens care, cleaning, storage, and replacement instructions to help maintain eye comfort and safety.
Official Website
Thank you for choosing Savvenart. We appreciate your trust and will do our best to support your shopping experience.
